You save money on customer service as there are fewer support tickets, messages, and callsĪ customer service barometer from American Express even shows that 63% of customers prefer to solve their issues using automated self-service, such as a website or mobile app. You can provide a standardized, ideal support experience.Your customers are satisfied as they get help immediately, around the clock.So, offering a self-service portal for your customers sounds like a dream come true: You already know that customer support is crucial, but did you know that 55% of customers claim that easy access to information and support can make them fall in love with a brand?īut, stellar customer support can become expensive.
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